Trading Times Academy ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect through tradingtimesacademy.com and our courses, how we use it, and the choices you have.
1. Information We Collect
We may collect the following categories of information when you use our website, book a demo, enrol in a course, or contact us:
- Contact details: name, phone number, email address, and city, submitted via our contact/enquiry form or WhatsApp
- Enrolment details: course selected, batch preference, payment status (we do not store your card, UPI, or banking credentials — these are handled by our third-party payment gateway)
- Communication data: messages you send us via email, WhatsApp, or the contact form, including any details you choose to share
- Usage data: pages visited, device/browser type, and approximate location, collected automatically through standard web analytics
2. How We Use Your Information
- To respond to enquiries and schedule free demo sessions
- To process course enrolments, send batch details, and manage access to live sessions or recordings
- To send updates about your enrolled course, schedule changes, or relevant announcements
- To send promotional messages about new batches or courses — you can opt out at any time (see Section 6)
- To improve our website and course offerings based on aggregated, non-identifying usage patterns
- To comply with legal or regulatory obligations
3. WhatsApp & Messaging
If you contact us via WhatsApp or the "Chat on WhatsApp" button, your phone number and message content are received by our team to respond to you. Your use of WhatsApp is also subject to WhatsApp's own privacy policy.
4. Cookies & Analytics
Our website may use cookies or similar technologies (e.g. Google Analytics, Meta/Facebook Pixel) to understand how visitors use the site and to measure the effectiveness of our advertising. You can disable cookies through your browser settings; some site features may not function as intended if you do.
5. Sharing of Information
We do not sell your personal data. We may share limited information with:
- Payment gateway providers, solely to process course payments
- Communication tools (e.g. email or WhatsApp Business API providers), solely to send you course-related messages
- Government or regulatory authorities, where required by law
6. Your Choices
- You may request access to, correction of, or deletion of your personal data by emailing us.
- You may opt out of promotional emails/WhatsApp messages at any time by replying "STOP" or contacting us directly; you will still receive essential messages related to a course you're enrolled in.
7. Data Retention
We retain personal data for as long as necessary to provide our Services, maintain business records, and comply with legal obligations, after which it is deleted or anonymised.
8. Data Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted here with a revised "Last updated" date.
11. Contact Us
For any privacy-related questions or requests, contact us at tradingtimesofficial@gmail.com or +91 93631 12163.